Swiss International Air Lines - Pedido de reembolso na totalidade por culpa da empresa

Hello,

I am writing this complaint because I wasnt able to book a ticket for my dog who is 2 kilos for the 24th of August. I sent a form right after I booked my ticket on the 6th of August and sent another on the 9th of August as you were unable to respond on the first 24 hours and waited 3 days for a response. I also called on the 6th of August when I realized you werent responding to the form but I got no response. I tried calling everyday but no one answers.

I came to the Oporto aeroport to find out if I could book a ticket for my dog and Mr. Fabio from the passenger help center of Lufthansa and Swiss Airlines informed me that the flight had reached the maximum limit of pets in the cabin.

Mr. Fabio helped me by calling the Swiss service call center and explained the situation. As it says on two of the three files attached, you were unable to help and claimed that you wouldnt give me the full refund. It is not my fault that you were unable to respond in the first 24 hours so I could cancel my flight as it is your job to do so and I'm also unable to know if there are tickets available for dogs or not on your website while buying a ticket.

For some reason, you told Mr. Fabio to contact the portuguese call center when there was literally no difference in doing so and they just said to write a complaint.

With this, I demand a full refund of my flight ticket.

Best regards,


Alcina Silva

Contínuo sem resposta.

Já não me respondem aos emails à semanas.

Dizem que vão reembolsar mas não reembolsam nada.