Hi,
I received a booking request yesterday from guest Tony, which I accepted.
Since 9:52AM until a few hours ago the room was blocked for this guest, as you can see in the image attached.
I proceeded with cleaning the entire house and preparing the room for him, as he told me he was arriving at 4pm (see messages).
After that, he stopped responding, and then he never finished payment, and never came.
This is a very unfair situation since I made all the arrangements to receive him and the room indeed was his for the entire day - since the calendar was blocked, I couldn't have gotten another booking.
It doesn't make sense to block my calendar for an unconfirmed booking, on the same day, since that is preventing me from receiving another booking. I get that you can do it when the reservation is like in a month, but this situation shouldn't be possible. It is unfair.
Please note that not only I couldn’t receive a booking for yesterday, but also that any potential guest searching for longer stays that started yesterday, weren’t shown my room, when in the end it was actually free. More than half of the bookings I have are same day bookings, so the probability of getting another one was high.
Given that I spent hours cleaning the house for Tony, who actually said was coming (check the messages) and that I was prevented from receiving another booking, I will need to insist on receiving a payment for this. It should come from the guest, since he committed with the room and purposely stopped responding so as to not pay, but given that it’s Airbnb’s system that allows for situations like this, I think you should also take responsibility and cover for my loss. I hope you can understand.
Best regards, Gustavo
Data de ocorrência: 16 de dezembro 2019
Para deixar o seu comentário tem de iniciar sessão.