Aldo Shoes - Embarrassment in service

Jessica pires apresentou a reclamação

29 de novembro 2023

Dear responsible parties,
would like to report an embarrassing incident during my attempt to retrieve an exchanged product at the store located at 372 Oxford Street, led by saleswoman Vitória. The service provided by Vitória resulted in embarrassment due to a lack of courtesy and attention, negatively impacting my customer experience.
The saleswoman refused to provide a bag for the shoebox, a situation that was unexpected and added discomfort to the customer service experience.
Thank you for your attention, and I hope this matter is taken into consideration to enhance the quality of the service provided.
Sincerely,

Esta reclamação tem um anexo privado

Data de ocorrência: 29 de novembro 2023

Aldo Shoes

29 de novembro 2023

Dear Client,

Please be advised that the complaint portal used is directly and exclusively linked to ALDO Portugal, therefore we do not hold them responsible for any occurrences in other ALDO markets, such as London.

Agradecemos o seu contacto.
ALDO Shoes Portugal | Customer service
https://aldoshoes.pt | aldo@aldoshoes.pt

Esta reclamação foi considerada resolvida pela marca, e aceite pelo utilizador