Goldcar - Oportunistas

Pedro apresentou a reclamação

1 de setembro 2017

Fiz uma reserva de carro de aluguer no localizador Ryanair Rent Car, com levantamento marcado para 10h manhã na locadora GOLDCAR. Devido a um atraso, cheguei pelas 15 tarde. No balcão do Aeroporto Porto, dizem-me que a reserva está anulada passadas 6 horas (que nem tinha ainda atingido). Desta forma, a GOLDCAR alugou a minha reserva a outro cliente e não tinha carro para mim. O carro reservado era Grupo A, tinham em stock GRUPO B, mas disseram que só tinham GRUPO F por um valor exorbitante. A reclamação, para além do pouco valor em causa perdido, tem a ver com o OPORTUNISMO da marca.

Data de ocorrência: 1 de setembro 2017

Goldcar

6 de setembro 2017

Dear Pedro,

Thanks for your comment.

We're trying to improve our services and the opinion of clients is essential to do so.

On the issue you described, please note that on these cases flight numbers are essentials. Did you indicated your flight number on the reservation? Also you should know that our agents have 1h hour to save the car for the custmer. After that it's consider courtesy hours they can still wait, but in case the car is requested again before custmer arrives, they have to hire it. That's the reason they couldn't wait for you. For further information about this you can open a query to our Customer Services department here: https://www.goldcar.es/en/atencionCliente/ . That way, they’ll get in touch with you and manage this issue ASAP.

Kind regards,
Victoria R.
Goldcar Representative.

Pedro

6 de setembro 2017

Good afternoon Victoria

Nowhere in the conditions presented by the reservation locator, it is written that I only have one hour to pick up the vehicle. Nowhere is it written that a reservation has to be associated with a flight. If I have registered the reservation with my credit card, there is only one solution, after 24 hours, to debit the service on the credit card. I do not agree with the "brutality" of the your service. Obviously, it was only okay, by courtesy, your apologize and return the money, but I'm not worried about it. I just complained to everyone knows what happens. I am afraid that one day will happen to your son when they travel to the world.
Lastly, check the WEBSITE address that you sent me to complain ... it is not possible to claim anything. Have a good day, and I will not tell you soon, because I will never claim your services again, just because I will never be a customer again.

Esta reclamação foi considerada sem resolução