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Holmes Place - Exploração de Health Clubs, SA
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O Holmes Place é marca líder em premium health clubs, com uma filosofia que se encontra presente nos nossos clubes: ser um espaço de convívio, de bem-estar, onde cada um, de forma individual ou em grupo, possa percorrer o caminho em direção a um estilo de vida mais saudável e, consequentemente, mais feliz. Para isso, disponibiliza ginásio, estúdios para aulas de grupo onde se realizam mais de 120 aulas por semana, piscina, jacuzzi, sauna e banho turco. Tem ainda técnicos especializados que proporcionam serviço de Personal Training, Fisioterapia, Nutrição e tratamentos de SPA.
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214131800
Chamada para a rede fixa nacional - Rua Quinta da Fonte, Edf. Fórum Q34, Piso 1 Paço de Arcos
- info@holmesplace.pt
Holmes Place - No communication for the cancellation
Resolvida
2/10
Amina Lazri apresentou a reclamação
28 de janeiro 2020
I send an message to the commercial to cancel my membership by message ( 30th of November)(Bom dia xxx, could you please cancel my membership from Holmes place , due to some issues I can't practice any physical activity
I know that I have to pay 1 month
Thanks
Amina Lazri Mateus )
and after 3days ( 2nd Dec ) I sent back another message , he call me and asked me to come to the club for cancellation I explained that I can't go there for this period due to some issues he informed me that he will found a solution and provide me a feedback. Knowing that I paid 2months ( Nov and Dec without going there )
I sent an email when I received to pay again for Jan and no answer until today receiving a call from the manager that speak very bad to me and asking me to pay more two months . And it's like this due to the lack of communication and professionalism I have to pay for this .
Amina
I know that I have to pay 1 month
Thanks
Amina Lazri Mateus )
and after 3days ( 2nd Dec ) I sent back another message , he call me and asked me to come to the club for cancellation I explained that I can't go there for this period due to some issues he informed me that he will found a solution and provide me a feedback. Knowing that I paid 2months ( Nov and Dec without going there )
I sent an email when I received to pay again for Jan and no answer until today receiving a call from the manager that speak very bad to me and asking me to pay more two months . And it's like this due to the lack of communication and professionalism I have to pay for this .
Amina
Data de ocorrência: 28 de janeiro 2020
29 de janeiro 2020
Iremos avaliar a situação exposta e dar feedback o mais breve possível.
Saudáveis cumprimentos,
Holmes Place
Saudáveis cumprimentos,
Holmes Place
29 de janeiro 2020
Good afternoon,
The club director has informed all legal procedures for making a cancellation. It is available for further clarification as needed.
Thanks,
Holmes Place
The club director has informed all legal procedures for making a cancellation. It is available for further clarification as needed.
Thanks,
Holmes Place
29 de janeiro 2020
No information was given in the 2nd of Dec ( when I spoke with the Commercial) due to the lack of communication and professionalism ( he told that will call me back but he never ) only almost 2 months after to ask me to pay more ......so no action was taken in the 2nd Dec only yesterday that she called me to ask me to pay and also she was screaming on the phone .
Esta resposta tem um anexo privado
Esta resposta tem um anexo privado
3 de abril 2020
The answer is not adequate. No correct information since the beginning the commercial let me without any feedback that I pay more and more
Amina Lazri avaliou a marca
4 de fevereiro 2021
.
Voltaria a fazer negócio? Não
2/10
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