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Médis - Companhia Portuguesa de Seguros de Saúde, SA
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O seu serviço pessoal de saúde
Desde o lançamento em 1996, a Médis afirmou-se como uma referência no sistema de saúde em Portugal, criando um verdadeiro Serviço Pessoal de Saúde. Médico Assistente que garante o acompanhamento da saúde em todas as fases da vida, uma Linha telefónica que garante acompanhamento por Enfermeiros 24/7, App para gestão de burocracias e fácil acesso a histórico clínico, entre muitos outros serviços, tornam a gestão pessoal da saúde mais fácil e mais personalizada. -
218458888
Chamada para a rede fixa nacional -
Praça Príncipe Perfeito n.º 2,
1990-278 Lisboa - apoioaocliente@medis.pt
Médis - Reclamação
Resolvida
Niklaus Tarnutzer apresentou a reclamação
27 de março 2021
Dear Ladies and Gentlemen
On February 11th, 2021, I underwent a colonoscopy authorised by Medis Insurance at their clinic in Alvor.
After your employee, Mr. Carlos Alberto Conceicao Brito, presented me with the bill of € 646.50 - only 10 minutes after waking up from a general anaesthetic - I pointed out to him that the colonoscopy had been pre-authorised by Medis and that I would only have to pay the costs of € 31.50 myself.
He explained to me that Medis would reimburse me the cost of the pathological examination in the amount of € 615.00 and that I only had to send the invoice to Medis (see attached invoice with service circled in pen by your employee which I will be reimbursed).
In the meantime, Medis refunded me a share of € 215.25 and told me that I would have to pay the rest of € 399.75 myself, as the laboratory is not in their network.
If I had been properly informed by your employee, I would not have asked for this examination and would not have paid the amount of € 615.00.
The information given by your employee is not true and not fair, and contradicts your hospital's own guidelines.
I hope that you will not force me to pursue this unpleasant story any further and I expect a proposal for a solution from you in the next few days.
Kind regards
Reto Tarnutzer
On February 11th, 2021, I underwent a colonoscopy authorised by Medis Insurance at their clinic in Alvor.
After your employee, Mr. Carlos Alberto Conceicao Brito, presented me with the bill of € 646.50 - only 10 minutes after waking up from a general anaesthetic - I pointed out to him that the colonoscopy had been pre-authorised by Medis and that I would only have to pay the costs of € 31.50 myself.
He explained to me that Medis would reimburse me the cost of the pathological examination in the amount of € 615.00 and that I only had to send the invoice to Medis (see attached invoice with service circled in pen by your employee which I will be reimbursed).
In the meantime, Medis refunded me a share of € 215.25 and told me that I would have to pay the rest of € 399.75 myself, as the laboratory is not in their network.
If I had been properly informed by your employee, I would not have asked for this examination and would not have paid the amount of € 615.00.
The information given by your employee is not true and not fair, and contradicts your hospital's own guidelines.
I hope that you will not force me to pursue this unpleasant story any further and I expect a proposal for a solution from you in the next few days.
Kind regards
Reto Tarnutzer
Esta reclamação tem um anexo privado
Data de ocorrência: 27 de março 2021
29 de março 2021
Good morning, Mr. Niklaus Reto Tarnutzer,
Your complaint has been registered. We will contact you regarding this matter as soon as possible.
Best Regards,
Your complaint has been registered. We will contact you regarding this matter as soon as possible.
Best Regards,
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