Tripmonster - Impossíbilidade de contactar suporte para solicitar factura

Dear customer,

In order to give you an answer to your query, we need to access your reservation and (depending on the case) contact the airline.

Would you be so kind to provide us your booking ID (8 digit code in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.) so that one of our agents can have a look in details and come back to you with an update? You can write this down directly within this review.

We look forward to hearing from you.

Thanks

Thanks, one of our agents will take care of your case.

Regards

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your request. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Dear customer,

The e-mail was sent yesterday, December 13th, at 1:56 PM (CEST time) to the same e-mail address you provided in the booking flow, that by the way is the same you have provided in this Portaldaquixa review.

Here below we paste the content of the e-mail sent:

Caro Sr. Rei,
Obrigado por entrar em contato com nosso Departamento de Suporte Avançado e compartilhar seus comentários conosco.
Estamos escrevendo para você sobre sua reserva QHCM47.
Nós recebemos o seu pedido. A fatura de compra chegará nos próximos dias em outro e-mail
Permanecemos à sua disposição para qualquer informação adicional que necessite.
Atenciosamente,
Raquel.

Can you please check, just in case the e-mail is in the spam folder?

In any case, in the next few days you should receive the invoice by e-mail.

Regards

Thanks for your feedback.

We are going to forward these details to our colleagues so that they can issue the right invoice.

Best regards

Hi

Our colleagues have informed that your request is being managed by the team in charge, so they will send you the invoice that you requested.

Regards

We are very glad to hear that.

Please don´t hesitate to come back to us if we can help you somehow further.

Regards