Wanapix - Wrong design and final product

Just ordered a custom mug. When creating the product and according with the wanapix simulation everything was ok. There are no references or guidelines so you can know where are the print limits accordingly with the mug area. The mug came out wrong, both vertically and horizontally. Wanapix puts the responsibility in the client saying that you didn't do it correctly, when the mockup they show you was perfect!

They don't assume the error, they say you were the error, they don't refund or remake the product.

Worst service EVER!