GLS - Item not delivered

Nick apresentou a reclamação

10 de junho 2021

I ordered a product from Amazon.es and tracked it online from France through Spain which was fine but then it arrived at ASM S. Bartolomeu de Messines. They said it was out for delivery yesterday and I waited in my house with my door and windows open but it never arrived. The tracker then updated to say they had tried to deliver it. I tried to contact them but there was no answer so I contacted Amazon customer support who contacted them and told me my order would be delivered the next day. It has not arrived again and I have now been waiting in my house for 2 wasted days. The tracker is not updating and my product is stuck at ASM S. Bartolomeu de Messines, with no information from ASM and no attempt by them to deliver it.

Data de ocorrência: 10 de junho 2021

GLS

10 de junho 2021

Estimado/a Cliente Nick,

Lamentamos desde já a situação que motivou a presente reclamação. Compreendemos a sua insatisfação a qual lamentamos profundamente, mas não foi de todo nossa intenção causar-lhe algum tipo de transtorno.

Informamos que estamos a trabalhar para apresentar a melhor solução relativamente à reclamação número 60887421 com a maior brevidade possível.

Lamentamos desde já qualquer atraso que possa surgir na resolução da mesma.

Melhores cumprimentos,
Equipa GLS Portugal

Nick

11 de junho 2021

Again my order is not delivered but GLS say that it is

Now they are just telling more lies

I will complain to Amazon again in the morning

I will not buy from Amazon.es again if this company is used

GLS

18 de junho 2021

Dear Cliente Nick,

We have information from warehouse that delivery was made and that was confirmed with you that all is ok.

Please confirm the information, and close the compain accordeling.

Best Regards
Team GLS Portugal

Esta reclamação foi considerada resolvida