Performance da Marca
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
44,4%
Tempo Médio de Resposta
6,1%
Taxa de Solução
33,3%
Média das Avaliações
30%
Taxa de Retenção de Clientes
83,3%
Instituto Português de Oncologia de Coimbra Francisco Gentil, E.P.E.
  • 239400200
    Chamada para a rede fixa nacional
  • Instituto Português de Oncologia de Coimbra Francisco Gentil, E.P.E.
    Av. Bissaya Barreto 98,
    3000-075 Coimbra
  • secad@ipocoimbra.min-saude.pt

IPO Coimbra - Truth

Sem resolução
1/10
Derek  Arnold  Morgan
Derek Morgan apresentou a reclamação
9 de agosto 2022
Telling my lawyer that a telephone call had been made to me to arrange anMRIscan appointmentbut that I told them that Icould not go for the scan because I had Covid. The telephone call did not take place and, Ihave NEVER had Covid.
Data de ocorrência: 8 de agosto 2022
Derek Morgan
5 de outubro 2022
Contato me comigo para marcar uma entrevista para resolver a reclamacao.
Derek Morgan
19 de outubro 2022
You are wasting time and effort, yours and mine by continuing to send these messages. Please arrange a meeting for me with someone in administration to discuss this complaint further
Derek Morgan
16 de novembro 2022
I will ask you again to contact me about thiscomplaint, I need to talk to some in IPO Admin about this complaint.
Derek  Arnold  Morgan
Derek Morgan avaliou a marca
1 de dezembro 2022

People lied about making telephone calls, cancelling MRI without telling Dra Ana Rita Nobre,ORL IPO, and also saying without ever talking to me that I had Covid and could not attend MRI scan, I have never had Covid. Nobody ever said sorry for this, telling lies to protect their job. I had to use an Advogada to find out the truth and had to spend money for this.Unsatisfactory behaviour by some of IPO atendimento staff.

Esta reclamação foi considerada sem resolução
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