Performance da Marca
52.3
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
100%
Tempo Médio de Resposta
100%
Taxa de Solução
16,7%
Média das Avaliações
60%
Taxa de Retenção de Clientes
100%
Ranking na categoria
Eletricidade e Electrónica
1 FT Shopping 89.8
2 Robert Mauser 80.5
...
Kontrolsat52.3
Kontrolsat, Unipessoal Lda
  • 220 933 165
    Chamada para a rede fixa nacional
  • Rua das Lages, Nº 792
    4410-272 Vila Nova de Gaia
  • suporte@kontrolsat.com

Kontrolsat - Not responding to complaint

Em tratamento
Shula H
Shula H apresentou a reclamação
17 de abril 2024
I ordered a 120cm satellite dish in early April.
The dish is needed in order to work at 100% precision to pick up a satellite beam ( North Sea) from satellite Telstar 12 (vantage).
On receipt of the dish at my local Parcelshop upon taking the package home & opening found that the dish had been ‘trashed’.
This is not the first time that this has happened to me. In fact the last dish I received from Kontrolsat was also ‘trashed’.
I have requested that Kontrolsat refund me in full for the latest ‘trashed’ dish.
I sent them a photo which they have not responded to.
I am not going to pay the additional cost to me of another €20 delivery charges to return a satellite dish that is currently JUNK as obvious in the photo.
The dish is only capable of working at 80% precision if the dent is ‘pushed back’ by a layman. An auto repair bodyshop could repair the ‘DENT’ at an estimated cost of about €50 plus tax.
Kontrolsat have not had the decency to reply to my emails.
Esta reclamação tem um anexo privado
Data de ocorrência: 17 de abril 2024
Kontrolsat
18 de abril 2024
Hello Shula,

We have received your e-mail and we are working on finding a solution for your problem as soon as possible.
We need pictures of the:

- Carton Box (Packaging)
- Sticker from Courier placed on the packaging.

Please, send to suporte@kontrolsat.com and we'll do our best to take care of this issue as fast as possible. We ask you to send us this images today.
Thank you.
Shula H
2 de maio 2024
Still no notification of compensation as mentioned in phone call on 18/04.
Remember that goods that are not fit for purpose require a full refund.
Shula H
20 de maio 2024
It’s been over one month since Kontrolsat assured me of compensation.
Nothing heard.
Complaint…….Unresolved.
Shula H
Shula H está a aguardar resolução da marca
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