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Kontrolsat, Unipessoal Lda
  • 220 933 165
    Chamada para a rede fixa nacional
  • Rua das Lages, Nº 792
    4410-272 Vila Nova de Gaia

Kontrolsat - Not responding to complaint

Em tratamento
Shula H
Shula H apresentou a reclamação
17 de abril 2024
I ordered a 120cm satellite dish in early April.
The dish is needed in order to work at 100% precision to pick up a satellite beam ( North Sea) from satellite Telstar 12 (vantage).
On receipt of the dish at my local Parcelshop upon taking the package home & opening found that the dish had been ‘trashed’.
This is not the first time that this has happened to me. In fact the last dish I received from Kontrolsat was also ‘trashed’.
I have requested that Kontrolsat refund me in full for the latest ‘trashed’ dish.
I sent them a photo which they have not responded to.
I am not going to pay the additional cost to me of another €20 delivery charges to return a satellite dish that is currently JUNK as obvious in the photo.
The dish is only capable of working at 80% precision if the dent is ‘pushed back’ by a layman. An auto repair bodyshop could repair the ‘DENT’ at an estimated cost of about €50 plus tax.
Kontrolsat have not had the decency to reply to my emails.
Esta reclamação tem um anexo privado
Data de ocorrência: 17 de abril 2024
18 de abril 2024
Hello Shula,

We have received your e-mail and we are working on finding a solution for your problem as soon as possible.
We need pictures of the:

- Carton Box (Packaging)
- Sticker from Courier placed on the packaging.

Please, send to and we'll do our best to take care of this issue as fast as possible. We ask you to send us this images today.
Thank you.
Shula H
2 de maio 2024
Still no notification of compensation as mentioned in phone call on 18/04.
Remember that goods that are not fit for purpose require a full refund.
Shula H
20 de maio 2024
It’s been over one month since Kontrolsat assured me of compensation.
Nothing heard.
Shula H
Shula H está a aguardar resolução da marca
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