MEO
MEO Marca Recomendada
Marca Recomendada
Performance da Marca
85.6
/100
Óptimo
Óptimo
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
100%
Tempo Médio de Resposta
100%
Taxa de Solução
98,3%
Média das Avaliações
45,9%
Taxa de Retenção de Clientes
45,3%
Prémios e distinções
Marca Recomendada
Ranking na categoria
Altice Portugal
  • 16200
  • Rua Andrade Corvo, 6
    1050-009 Lisboa

MEO - Change contract

Resolvida
Eva
Eva apresentou a reclamação
2 de junho 2020
Tried since April to activate my internet and mobile phone
Spent almost 15 euros on my phone bill to MEO trying to talk with someone who could help, but they continue to put me on hold for way too long
Nothing happens, customers service none existing
Data de ocorrência: 2 de junho 2020
MEO
2 de junho 2020
Good afternoon.

To clarify any question regarding you MEO service please use customer suppory contacts available at https://em.meo.pt/2wQQE4e .

Thank you.
Eva
Eva
2 de junho 2020
This link is exactly what I have been using
Today I called 3 times, and all three of them I was put on hold and no one wanted to assist me
I am now trying to cancel my tv with MEO, when I told my reason why I called they just put me on hold...
Eva
Eva
2 de junho 2020
This link is exactly what I have been using
Today I called 3 times, and all three of them I was put on hold and no one wanted to assist me
I am now trying to cancel my tv with MEO, when I told my reason why I called they just put me on hold...
Eva
Eva
2 de junho 2020
This link is exactly what I have been using
Today I called 3 times, and all three of them I was put on hold and no one wanted to assist me
I am now trying to cancel my tv with MEO, when I told my reason why I called they just put me on hold...
Eva
Eva
2 de junho 2020
This link is exactly what I have been using
Today I called 3 times, and all three of them I was put on hold and no one wanted to assist me
I am now trying to cancel my tv with MEO, when I told my reason why I called they just put me on hold...
Eva
Eva
16 de junho 2020
This issue is still not solven!
MEO also sent an Invoice for service They never activated
Went to their shop for help, but was directed to resolve it over the phone. Meo called me but could not help and promised to call back in 5 minutes, this happened last week 1 June, they still haven't called me one week later!
Eva
Eva
29 de dezembro 2020
I ignored to pay the last invoice and gave them the message that I have changed to another company
They contacted me but where not willing to help me stop being a client
I ordered the company to pick up the box.
I payed my last invoice
I then ignored the issue and I haven't heard from them since
Esta reclamação foi considerada resolvida
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